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Continual Service Improvement Management (CSIM)*
Acronyms, Abbreviations, and Initialisms
|Short Form||Full Form|
|CSIM||Continual Service Improvement Management|
Continual service improvement management deals with identifying how the organization can perform more efficiently.
Metrics on all services and processes should be collected and analyzed to find areas of improvement using a formal process. You can use various tools and standards to monitor performance. One example is the ITIL framework.